Privacy Policy
Last modified 11.21.2025
Maxwell Solutions, Inc., a Delaware corporation ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.
Introduction and Scope
This policy describes the types of information we may collect from you or that you may provide when you visit the website Maxwell.app, or use our related mobile applications (collectively, our "Website"). It also details our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On this Website.
In email, text, and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy), and your continued use of this Website after we make changes is deemed to be acceptance of those changes.
Individuals Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at max@maxwell.app.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including:
1. Information by Type
Personal Information: Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, birthdays, shopping preferences, place of employment, and similar information about family members and other VIPs in your life.
Non-Identifying Information: Information that is about you but individually does not identify you.
Usage Information: Information about your internet connection, the equipment you use to access our Website, and usage details.
2. Methods of Collection
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the site, including usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, such as our business partners.
3. Information You Provide to Us
Information you provide may include:
Information you provide by filling in forms on our Website, including at the time of registering or subscribing to our service, posting material, or requesting further services.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions and financial information you carry out through our Website and of the fulfillment of your orders.
Information you provide to be published or displayed ("User Contributions"), which are posted at your own risk. We cannot guarantee that your User Contributions will not be viewed by unauthorized persons.
4. Information We Collect Through Automatic Data Collection Technologies
As you interact with our Website, we use automatic data collection technologies to collect information, including:
Details of your visits, including traffic data, location data, logs, and resources accessed.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
This automatically collected information helps us improve our Website and deliver a better, more personalized service by estimating audience size, storing preferences, speeding up searches, and recognizing you when you return.
The technologies used may include:
Cookies (or browser cookies): Small files placed on your hard drive. Our system will issue cookies unless you adjust your browser settings to refuse them.
Google Analytics: We explicitly use Google Analytics to collect standard internet log information and visitor behavior patterns. Google Analytics uses cookies to track interactions (such as pages visited, session duration, and device information) to evaluate website performance and optimize user experience. Learn more at Google's Privacy & Terms or opt out using the Google Analytics Opt-out Browser Add-on.
Flash Cookies: Used to collect and store information about your preferences, managed separately from browser cookies.
Third-Party Use: Content or applications on the Website may be served by third-parties (e.g., advertisers, content providers). These third parties may use cookies or other tracking technologies to collect information about your online activities over time and across different websites to provide interest-based advertising. We do not control these third parties’ tracking technologies.
Use of "Max" - Our AI Chatbot
We offer "Max," an AI-powered chatbot, to our users to help answer questions. Max is intended to assist users with inquiries regarding:
How to use the Maxwell Website and services.
Benefits, policies, and procedures provided by your Client organization (our client), who gives you access to Maxwell.
Information Processed by Max
When you use Max, the following information may be processed:
User Input: The question, query, or conversation history you submit to Max.
Contextual Data: Relevant, non-Personal Information from Maxwell’s knowledge base or your Client organization's documents (e.g., benefits guides, policy manuals) that Max accesses to formulate a response.
Third-Party AI Technology and Your Control
AI Technology: Max utilizes third-party Artificial Intelligence technology and service providers to function.
Lack of Control: We license and use this third-party AI technology but do not control how the third-party AI service provider uses the information you provide in your chats with Max, or whether they use this data to train and improve their models.
Client Data: When you ask questions about your Client organization’s policies, the content is processed by this third-party AI.
Acknowledgment: By using Max, you acknowledge and agree to the use of this third-party AI technology and accept that Maxwell Solutions Inc. does not control the data use or retention practices of the third-party AI service provider.
Recommendation: We strongly recommend that you do not submit any sensitive personal information (such as social security numbers, medical information, or account passwords) when interacting with Max.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide the services and support that Company provides to its clients and users in the ordinary course of business.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account/subscription, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business (including the third-party AI service provider that powers Max).
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
To third parties to market their products or services to you if you have not opted out of these disclosures.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process.
To enforce or apply our terms of use www.maxwell.app/terms and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others, including exchanging information for fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us:
Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this site may then be inaccessible or not function properly. To manage Flash cookie settings, visit the Flash player settings page on Adobe's website.
Third-Party Advertising Disclosure: You can opt-out of sharing your personal information with unaffiliated or non-agent third parties for promotional purposes by emailing your request to Max@Maxwell.app.
Promotional Offers from the Company: You can opt-out of having your contact information used by the Company to promote our own or third parties' goods and services by emailing your request to Max@Maxwell.app.
Targeted Advertising: You can opt-out of receiving targeted advertising by emailing your request to Max@Maxwell.app. You can also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at Max@Maxwell.app to request access to, correct or delete any personal information. We cannot delete your personal information except by also deleting your user account.
Data Security
The safety and security of your information depends on you. You are responsible for keeping any password for access to certain parts of our Website confidential. We cannot guarantee the security of your personal information transmitted to our Website; any transmission of personal information is at your own risk.
California Consumers
We do not meet the conditions as outlined in Section 1798.140 of the California Consumer Privacy Act of 2018 (the “CCPA”) and therefore are not subject to CCPA requirements.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes, we will notify you through a notice on the Website home page or other customary notification methodology. You are responsible for ensuring we have an up-to-date email address for you, and for periodically visiting this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: Max@Maxwell.App.